#2 The advantages of telephone recording for third-party verification

Third party verification is mandated by law in certain industries such as utilities, credit card companies, telecom providers and brokerages. It is also used by sales departments in many other industries as a way to prove a verbal contract and thus reduce liability. A call recorder performs the same task of verification as the 3rd party method by playing a message over the phone and then recording the response of the customer. The advantage comes in the cost-savings of using a machine to automate the process instead of transferring the call to a third person. Of course, many companies that wish to preserve the more personal nature of using a person to ask for the verification still use a call recorder to record the call because the call recordings provide additional proof and make it faster to find the evidence in the event of a dispute.

Time for a little tangent

For those of you with poor cell phone reception you can always build your own cell phone antenna in a few minutes. Here's a fun video tutorial on how to do it.

10 ways telephone recording helps your business process:

Hi, I've started this Blog to share some of things I've learned about telephone recording. For the past 2 years I've worked for Versadial, a small company that has been producing telephone recording solutions for businesses for nearly 14 years. Telephone recording has changed a LOT since then but I'm surprised how few business people know what it is, and how it can help their business process. I'll start with 10 ways, but I suspect I will end up writing a lot more over time. Please feel free to ask me questions or submit the ways you use telephone recording to help your business.

#1 REMEMBER KEY DATA
I have an average memory capacity. In other words, I forget things from time to time, especially little details at work that happened a few days or weeks ago. Forget about it if it happened a few months ago! Because I record all my calls I can easily access past calls the same way I can look at sent email. I just open up VS Logger, the software I use to access my telephone recordings and look for a date range or a dialed number. I then click and listen, and can fast forward a call to get to the part I want. Whether it's making sure I took down information correctly, or forwarding a copy of a call to someone else, it's invaluable to be able to access my own past calls. It's also the most common reason I access my telephone recordings and that's why I give it the #1 spot.