#2 The advantages of telephone recording for third-party verification

Third party verification is mandated by law in certain industries such as utilities, credit card companies, telecom providers and brokerages. It is also used by sales departments in many other industries as a way to prove a verbal contract and thus reduce liability. A call recorder performs the same task of verification as the 3rd party method by playing a message over the phone and then recording the response of the customer. The advantage comes in the cost-savings of using a machine to automate the process instead of transferring the call to a third person. Of course, many companies that wish to preserve the more personal nature of using a person to ask for the verification still use a call recorder to record the call because the call recordings provide additional proof and make it faster to find the evidence in the event of a dispute.