#3 Employee training

Telephone recorders are usually thought of as training tools. Remember the last time you called some big company and got a message telling you that the call could be recorded or monitored for training purposes? Here's how that works; all calls are automatically recorded by the telephone recorder, a supervisor listens to a small sample of the total calls, the supervisor grades the calls for quality and customer satisfaction, and then examples of really good service calls are emailed to all service reps. So for training call recorders work as an easy way for a supervisor to allow others to LISTEN to an actual great call made by one of their coworkers. Learning by hearing how it is done in a real situation is the best kind of employee training. It also serves as a motivating congratulations to the employee who actually made the original call. Now they're walking around on cloud nine because they did a good job and everybody knows it. So employee training of this sort is also a motivator.

It's really easy for management to apply this kind of training. It is a huge time saver to be able to email an example recording to everyone in a click as opposed to having to set up a meeting, get all your representatives together, come up with and act out a role-playing scenario and then hope that everyone remember it. By contrast by emailing an example of a good call to everyone, they keep a copy they can review from time to time and they can listen to it when they have downtime. Learn more

In a sentence: If you have sales or service employees on the phone this is hands-down the most effective, motivating, and cost-cutting way to train those employees!